Last updated 4 October 2026.
This policy explains how Xanadu Antiques uses personal information when you browse the site, make an enquiry or place an order. For questions about your information, please use our contact form.
Who we are
Xanadu Antiques is run by James Treacher, a dealer in Asian ceramics and works of art based in the United Kingdom. Xanadu Antiques is responsible for the personal information described in this policy.
Enquiries and valuations
When you contact us, we receive the details you provide, such as your name, email address, telephone number, object reference, message and any photographs. We use these details to answer your questions, discuss an object, provide a valuation opinion or arrange a viewing.
We use information needed to take steps you request before a purchase or to fulfil a contract. For other correspondence and the secure operation of the website, we rely on our legitimate interests in running the business and responding to enquiries.
Orders and payments
If you place an order, we use your contact, billing and delivery details to administer the purchase, arrange delivery and handle after-sales enquiries. Payment and delivery information may be shared with the providers involved in completing your order. Please do not send card details through our enquiry form or by email.
Website services and cookies
This website uses WordPress and WooCommerce and is hosted by Hostinger. Enquiries are handled using forms on the website. Technical information, including your IP address and browser information, may be processed to operate, secure and maintain these services.
Cookies used for essential features can remember your basket or sign-in session. The site also loads typefaces from Google Fonts; your browser connects to Google to request these files. You can manage cookies through your browser settings, although blocking essential cookies may affect the shop.
Sharing and service providers
We do not sell or rent your personal information. Information is used by the service providers needed to run the website and fulfil your requests, or disclosed where required by law. Providers may process information in countries other than your own. You can contact us for information about the services involved in a particular enquiry or transaction.
How long information is kept
We keep information for as long as it is needed for the purpose for which it was collected. This includes responding to an enquiry, completing an order, providing after-sales support and meeting record-keeping obligations. The period depends on the nature of the correspondence or transaction and any legal obligations that apply.
Your choices and rights
Depending on the circumstances, you may ask to access, correct or erase your personal information, restrict or object to its use, or receive a portable copy. Where we rely on consent, you may withdraw it. Use our contact form to make a request; we may need to verify your identity before responding.
If you have concerns about how your information is handled, please contact us. You may also complain to the Information Commissioner’s Office.
Photographs you send
Photographs supplied for an enquiry are used to discuss or assess the object. Please avoid including personal documents or other private information in the image. We will ask before using your photographs publicly.
Changes to this policy
We may update this policy as the website or our services change. The date at the top shows when it was last revised.